Return Policy Page
EAGint E-Commerce – Return Policy
Effective Date: 2025
At EAGint E-Commerce, customer satisfaction is our
priority. We are committed to providing high-quality products and reliable
service. If you are not fully satisfied with your purchase, our Return Policy
outlines the conditions and process for returning items.
1. Eligibility for Returns
You may request a return under the following conditions:
- The
return request is submitted within 7 days of delivery.
- The
item is unused, unopened, and in its original packaging.
- The
item is not on the non-returnable list (see section 5).
- Proof
of purchase (invoice or receipt) is provided.
2. Return Process
To initiate a return:
- Contact
our Customer Service Team at returns@eag.international
or call +252615280088 for WhatsApp.
- Provide
your order number, reason for return, and clear photos (if the item is
damaged or incorrect).
- Wait
for the return authorisations before sending any item back.
- Once authorised,
ship the item to the return address provided by our team.
3. Return Shipping
- Return
shipping costs are the buyer's responsibility, unless the return is
due to an error on our part (e.g., wrong or damaged item).
- We
recommend using a trackable shipping method.
4. Refunds
- Once
the returned item is inspected and approved, refunds will be processed
within 7–14 business days.
- Refunds
are issued using the original payment method, excluding shipping and
handling charges.
- A full refund or replacement will be offered in case of damaged or defective items.
5. Non-Returnable Items
Certain products are not eligible for return,
including:
- Customised
or special-order products
- Perishable
goods (e.g., food, chemicals)
- Pharmaceutical
and medical supplies
- Digital
products or software licenses
- Items
marked “Final Sale” or “Non-Returnable”
6. Exchanges
- We
accept exchanges only for the same product if it arrives damaged,
defective, or incorrect.
- Exchange
requests follow the same process as returns.
7. Order Cancellations
- Orders
can only be cancelled before shipment.
- Once
dispatched, the order must go through the return process.
8. Contact Us
For return-related inquiries, contact:
EAGint E-Commerce Division
📧
returns@eagint.com
📞
+252 615280088
📍
Makka al Mukarama Road, Mogadishu, Somalia
We value your trust and strive to make your shopping experience seamless and reliable. Thank you for choosing EAGint.
